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General
1) What is Mulberry Silk?
Mulberry silk is the highest quality of silk available, produced from the cocoons of silkworms fed exclusively on Mulberry leaves. Known for its incredible softness, durability, and natural sheen, Mulberry silk is highly prized in the textile industry. In the production of our silk, we ensure that the process is humane, taking care not to harm the silkworms. This commitment extends to harvesting the silk only after the silkworms have completed their lifecycle and emerged from their cocoons, preserving the natural cycle and reflecting our respect for the cocoons that help create our luxurious silk.
2)What is Modal Silk?
Modal silk, often simply called modal, is made primarily from beech tree pulp. Modal is known for its exceptional softness, resistance to shrinkage, and breathability, qualities that make it a popular choice. It is especially valued for its sustainability aspect, as the beech trees used to produce modal grow quickly and do not require much water. Modal fabric is durable, easy to care for, and less likely to fade or pill compared to natural fibers, offering a comfortable, eco-friendly alternative.
4) How are your silk pillowcases supporting good practices and communities?
Our commitment to best practices includes ensuring fair working conditions, using non-toxic, certified organic dyes, and supporting small-scale industries. We share a portion of our profits to contribute to the education and welfare of our artisans' families.
We value and support all the people involved in our supply chain:
• Weavers: Our silk yarn is woven by all-women, empowering them and promoting sustainability in their communities.
• Dyers: The fabric dyeing process is managed by experts who use eco-friendly and safe dyes, ensuring minimal environmental impact.
• Artisans: Skilled craftsmen, who fabricate the pillowcases, are supported with fair wages and work conditions, fostering community growth and development.
About Product
1) What makes your silk pillowcases organic?
Our silk pillowcases are made from 100% organic silk, certified to be free from harmful chemicals, pesticides, and GMOs. This ensures that every pillowcase is not only safe for your skin but also produced in an environmentally friendly way.
2) Can I machine wash silk pillowcases?
Yes, you can machine wash our silk pillowcases on a gentle cycle with a mild detergent. We recommend washing them inside a mesh laundry bag to protect the silk fibers.
3) How can I prevent and handle wrinkles on my silk pillowcase?
To prevent wrinkles on your silk pillowcase, always wash it according to the care instructions. After washing, avoid wringing it out; instead, gently press out excess water and hang it to dry away from direct sunlight. If wrinkles do form, you can lightly iron your silk pillowcase on the lowest heat setting, placing a cloth between the iron and the silk to protect it. Alternatively, hanging the pillowcase in a humid bathroom while you shower can naturally ease out wrinkles.
4) How do silk pillowcases benefit my skin and hair?
Silk pillowcases help to retain moisture in your skin and hair, preventing dryness and reducing the appearance of fine lines and wrinkles. The smooth surface of silk reduces friction on your hair, minimizing breakage.
5)Can I choose the color and size of my silk pillowcase?
Absolutely! We understand that personal preference plays a significant role in your sleeping experience, which is why our silk pillowcases come in different colors and sizes to perfectly match your needs and decor. Choose from elegant shades of Pastel colors to add a touch of luxury to your bedroom. Whether you have a king-sized, queen sized or standard sized pillow, we have got you covered.
6) Why are your silk pillowcases zipper-free?
Our silk pillowcases are designed without zippers to enhance your comfort and convenience. This zipper-free design ensures that your hair remains free from snags and tangles during the night, providing a smooth surface that is gentle on both your hair and skin. Additionally, the absence of a zipper makes the pillowcase easier to slip on and off your pillow, simplifying both setup and removal. This feature also facilitates easier washing and care, as there are no zippers that could catch or damage the fabric or other items during the laundry process.
7) Why should I get my silk pillowcase from The Harmony Silk?
Choosing The Harmony Silk for your silk pillowcase means selecting a brand that prioritizes luxury and responsibility equally. Our pillowcases are crafted from 100% pure, high-grade mulberry and modal silk, offering unmatched softness, durability, and beauty benefits for your skin and hair. Beyond the premium quality, our commitment to sustainable practices sets us apart. We ensure that our silk is sustainably sourced and that every artisan involved in the creation of your pillowcase is treated fairly, supporting not just your beauty sleep but also the well-being of communities and the environment.
Shipping And Returns
1)What shipping options do you offer?
We offer standard shipping and expedited shipping options for domestic and international orders. Shipping costs and delivery times may vary depending on the destination.
2) Do you offer free shipping?
Yes, we offer free standard shipping on all orders all over the United States. Please refer to our shipping policy for more information.
2) What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 7 days of the purchase date. To be eligible for a refund, please read our Returns Policy .
3) How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return your item(s) and process your refund or exchange.
4) How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
5) Can I cancel or modify my order?
We Ship your order within 24 hours after the order has been placed. If you wish to cancel or modify your order, please request the cancellation or modification within 24 hours or additional charges may incur.
Payments
1) What payment methods do you accept?
We accept most commonly used payment methods, including major credit cards such as Visa, MasterCard, and American Express, Paypal as well as Apple Pay.
3) Is my payment information secure?
Yes, we take the security of our customers payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
Have More Questions?
Can't find what you're looking for? Don't worry – our dedicated customer support team is here to assist you