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Frequently Asked Questions
General
Mulberry silk is the highest quality of silk available, produced from the cocoons of silkworms fed exclusively on Mulberry leaves. Known for its incredible softness, durability, and natural sheen, Mulberry silk is highly prized in the textile industry. In the production of our silk, we ensure that the process is humane, taking care not to harm the silkworms. This commitment extends to harvesting the silk only after the silkworms have completed their lifecycle and emerged from their cocoons, preserving the natural cycle and reflecting our respect for the cocoons that help create our luxurious silk.
Modal silk, often simply called modal, is made primarily from beech tree pulp. Modal is known for its exceptional softness, resistance to shrinkage, and breathability, qualities that make it a popular choice. It is especially valued for its sustainability aspect, as the beech trees used to produce modal grow quickly and do not require much water. Modal fabric is durable, easy to care for, and less likely to fade or pill compared to natural fibers, offering a comfortable, eco-friendly alternative.
Our commitment to best practices includes ensuring fair working conditions, using non-toxic, certified organic dyes, and supporting small-scale industries. We share a portion of our profits to contribute to the education and welfare of our artisans' families.
We value and support all the people involved in our supply chain:
• Weavers: Our silk yarn is woven by all-women, empowering them and promoting sustainability in their communities.
• Dyers: The fabric dyeing process is managed by experts who use eco-friendly and safe dyes, ensuring minimal environmental impact.
• Artisans: Skilled craftsmen, who fabricate the pillowcases, are supported with fair wages and work conditions, fostering community growth and development.
About Product
Our Fabrics are made from 100% organic silk, certified to be free from harmful chemicals, pesticides, and GMOs. This ensures that every product is not only safe for your skin but also produced in an environmentally friendly way.
Yes, you can machine wash our silk on a gentle cycle with a mild detergent. We recommend washing it inside a mesh laundry bag to protect the silk fibers.
To prevent wrinkles on your Harmony Silk Product, always wash it according to the care instructions. After washing, avoid wringing it out; instead, gently press out excess water and hang it to dry away from direct sunlight. If wrinkles do form, you can lightly iron your item on the lowest heat setting, placing a cloth between the iron and the silk to protect it.
Silk pillowcases help to retain moisture in your skin and hair, preventing dryness and reducing the appearance of fine lines and wrinkles. The smooth surface of silk reduces friction on your hair, minimizing breakage.
Our silk pillowcases are designed without zippers to enhance your comfort and convenience. This zipper-free design ensures that your hair remains free from snags and tangles during the night, providing a smooth surface that is gentle on both your hair and skin. Additionally, the absence of a zipper makes the pillowcase easier to slip on and off your pillow, simplifying both setup and removal. This feature also facilitates easier washing and care, as there are no zippers that could catch or damage the fabric or other items during the laundry process.
Shipping & Returns
Yes, we offer free standard shipping on all orders all over the United States. Please refer to our shipping policy for more information.
We want you to be completely satisfied with your purchase, so we accept returns on all items within 7 days of the purchase date. To be eligible for a refund, please read our Returns Policy .
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return your item(s) and process your refund or exchange.
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
We Ship your order within 24 hours after the order has been placed. If you wish to cancel or modify your order, please request the cancellation or modification within 24 hours or additional charges may incur.