Refund policy
Our Commitment:
We want you to be completely satisfied with your Harmony Silk purchase. If for any reason you are not, we offer a hassle-free return and refund policy.
Return Window:
You can return your unused and unworn Harmony Silk product(s) within 7 days of receiving your order.
Conditions for Return:
- Items must be returned in their original packaging with all tags attached.
- Items must be unworn, unwashed, and free of any damage or alterations.
Return Process:
- To initiate a return, please contact us at care@theharmonysilk.com with your order number and reason for return.
- We will provide you with a return shipping label (depending on location and reason for return).
- Once we receive the returned item(s) and confirm they meet the refund conditions, we will issue a full refund to your original payment method within 7 business days.
Exceptions:
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- We cannot accept returns on items that have been damaged due to wear and tear, misuse, or improper care.